Privacy Policy

This website is operated by Rigor Fold and Slide Windows and Doors LLC (“Rigor”, “we”, “us”, or “our”), based at WH 14 Street 12A, Al Khabaisi, Dubai. This policy explains what personal data we collect when you visit rigor.ae, why we collect it, and what rights you have over it.

We collect information in two ways:

• Information you give us. When you submit our contact or quote-request form, we collect your name, phone number, email address, project location, and any details you include in your message.
• Information collected automatically. If you accept cookies, we use Google Analytics to collect anonymised usage data such as pages viewed, approximate location (derived from IP address), device and browser type, and how you arrived at the site. See our Cookie Policy for details.

We use the information we collect to:

• Respond to your enquiries and provide quotes;
• Arrange site visits and coordinate installations;
• Maintain business and accounting records;
• Understand how visitors use our site so we can improve it (only where you have accepted analytics cookies); and
• Comply with our legal and regulatory obligations.

We do not sell your personal data, and we do not use it for advertising or profiling.

We share limited data with service providers who help us operate:

• Google Analytics — website usage analytics, only loaded after you accept cookies. See Google’s own Privacy Policy.
• WhatsApp (Meta) — if you contact us via the WhatsApp button, that conversation is handled by WhatsApp/Meta under their own Privacy Policy.
• Hosting and infrastructure providers who store and serve this website.

We keep enquiry and contact-form data only for as long as necessary to respond to you and to maintain business records, and in any event no longer than is required by applicable law.

We take reasonable technical and organisational measures to protect the personal data we hold against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected].

If you visit this site from outside the UAE, your information may be processed in the UAE and in other countries where our service providers (such as Google) operate infrastructure.

This website is not directed at children, and we do not knowingly collect personal data from children.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Questions about this policy or your data can be sent to [email protected] or to our address at WH 14 Street 12A, Al Khabaisi, Dubai.